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Service Cancellation and Refund Policy:

Below is a summary of Secure Shore's cancellation policy for data center services accounts. For complete details on other terms and conditions, please see the specific Agreements for: Virtual and Physical Servers, Colocation and Rack-Space.

1.0 Account Cancellation

This information is provided solely as a guide to our cancellation policy, and in the event of discrepancies, the information in the individual client's agreement prevails.

1.1 During First 30 Days

For virtual server accounts on monthly or quarterly payment plans, Secure Shore will accept cancellation of these accounts at anytime within the first 30 days, beginning on the date the account set-up e-mail is sent. Qualifying accounts should follow the procedures outlined in section 2.0.

1.2 All other Cancellations

Secure Shore will accept an account cancellation for any virtual server account provided it is submitted at least eight (8) days before the beginning of the next billing term. Accounts cancelled with less than eight (8) days advance notice will recur for an additional term before being cancelled. All prepaid service charge is non-refundable if termination is validated before end of the billing term.

2.0 Procedure.

The easiest and most common method of submitting an account cancellation is by doing so through the verified contact person on the account, because this method verifies the authenticity of the request, this is the preferred method of cancellation.

3.0 Result of Cancellation

3.1 End of Term Requests
For account cancellation requests indicating the account is to be cancelled at the end of the term, the client shall retain full rights to the account until the current billing term is concluded. On the first day following the expired term, the account shall be terminated. It is the responsibility of the client to ensure that all data and e-mail is downloaded prior to such time, as once the account is cancelled it can not be reopened without renewing for an additional term.

3.2 Immediate Requests
Clients who choose to have their account cancelled immediately will lose access to all data and e-mail as soon as the virtual authorization is received or on the day the cancellation request is received. All prepaid service charge is non-refundable if termination is validated before end of the billing term. It is essential that the client have downloaded all e-mail and data prior to such request, as once the request is processed, the account can only be reopened by renewing the account for an additional term.

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